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Privacy Policy

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Last updated: April 25, 2023

 

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

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We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.

 

Psychology services are bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act (1988) and by the Psychology Board of Australia’s Code of Ethics (2007). Herein is described the privacy policy of Dr Katie Trickey for the management of clients’ personal information in accordance with these requirements.

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Privacy Policy:

  • means a unique account created for You to access our Service or parts of our Service.

  • means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Kangaroo Point Clinical Psychology , 43/2 Goodwin Street, Kangaroo Point, QLD 4169 Australia .

  • are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • refers to: Queensland, Australia

  • means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • refers to the Website.

 

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

 

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • refers to Dr Katie Trickey , accessible from http://www.katietrickey.com

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Personal Data and Client Information

While using Our Service, your personal information is collected before, during and after consultations. We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, /Postal code, City

  • Medicare details

  • Payment details

  • Signed contracts for therapy

  • Referral letters

  • Session notes

  • Assessment results

  • Reports

  • Correspondence​

  • Other personal information collected as part of providing the psychology service

Collection, Storage and Use of Your Personal Data

Your information is collected before and during consultations. Client records are stored in a secure electronic Australian practice management system and/or a secure filing cabinet, accessible only to Dr Katie Trickey, and, in the case of non-clinical material, to authorised administrative staff. Your psychologist is responsible for maintaining the privacy of your session notes.

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The Company may use Personal Data for the following purposes:

  • To provide and document a psychology service, your psychologist will only record information deemed necessary or relevant to provide your treatment and inform opinions that may be requested, such as a letter to your GP regarding your treatment and progress.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, or contracted services, including practice updates, and appointment reminders.

  • To manage Your requests: To attend and manage Your requests to Us.

Disclosure of Personal Information

Your personal information will note be disclosed except when We may share Your personal information in the following situations:

  • We may disclose Your personal information for any purpose with Your consent. For instance to provide a letter or report to another professional, eg. GP, doctor, psychiatrist, agency, lawyer. With your consent, and where this is deemed to be in your best interests, we may disclose your personal information to another person, eg. family member.

  • If subpoenaed by a court, or disclosure is otherwise required by law

  • Where failure to disclose the information would, in the reasonable belief of Dr Katie Trickey, place you or another person at serious risk of harm

  • Your personal information will not be used, sold or disclosed for any other purpose

 

Retention of Your Personal Data

Psychologists are required to retain adult client files for 7 years. In accordance with this requirement, we store client records securely for this time. Any information that cannot be stored electronically is archived in a secure filing cabinet. Once your record is due to be disposed of, your electronic file will be permanently deleted and any paper file will be shredded.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

 

Requests for access to client information

Other than in the case of subpoenas by a court, requests to release your information must be received within at least 28 days prior to the information being needed. Your psychologist will require you to provide fully informed written to consent to release this information.

Dr. Katie Trickey will usually require you to attend an appointment to review the information due to be released and obtain your fully informed written consent.

Costs and time frames for these requests are at the discretion of Dr. Katie Trickey.

Please note we be responsible for preserving the confidentiality of information that has left our control.

 

Requests for correction or access to your information

You have the right to request to see your personal information by writing to your psychologist. Access may or may not be granted. Where access is granted you will be required to attend an appointment to discuss the information. Standard service fees apply.

You can may also request to correct personal information on your client record that is agreed to be inaccurate.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

 

Professional Supervision

It is good clinical practice for clinical psychologists, however well-qualified, to receive clinical supervision from another senior psychologist, for the purposes of guidance, monitoring and support, and in order to uphold the highest professional and ethical standards. In such instances, your information would be de-identified by using a pseudonym and by removing all identifiable data.

 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

 

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Concerns

We will tell you immediately if we become aware of any breach to this policy or the security of your information. If you have a concern about the management of your personal information, you may inform Dr. Katie Trickey, either verbally or in writing.

You can access the Australian Privacy Principles, which describe your rights and how your personal information should be handled, via www.privacy.gov.au.

If you ultimately wish to lodge a formal complaint about the use of, disclosure of, or access to, your personal information, you may do so with the Office of the Australian Information Commissioner (OAIC) by phone (1300 363 992), by post (GPO Box 5218, Sydney NSW 2001) or online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint.

 

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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